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Information

Mystic Familiar Mystic Shop - Sales Terms & Conditions

Thank you for selecting Mystic Familiar for your
Mystical & Spiritual Gifts & Books

Please read the information below carefully before placing your order with the Mystic Familiar Mystic Shop

About Us
The Mystic Shop is the shop area of MysticFamiliar.com which is a free Psychic and Spiritual web community. The Mystic Shop was set up to help support Mystic Familiar as a Psychic and Spiritual resource for us all, any monies made from the sales of goods through the shop are to help with the upkeep and maintenance of Mystic Familiar as a whole. As such Mystic Familiar is used on all invoices, catalogues and documents for internet sales. Mystic Familiar .com is committed to brining you a shop you can trust and providing you with a reliable service. If you would like to offer any comments or suggestions please feel free to - contact us The Mystic Shop is an online mail order shop and does not manufacture or produce the goods sold.

Making A Purchase
Buy Online! - The best way to buy!
Making a purchase with the Mystic Shop is very easy. Just have a look through the Mystic Shop, and click the buy button on any items that you would like to purchase, this will place the item into your shopping cart. Once you have completed your choice of goods and products, click the "Check Out" button and you will then be taken to view your shopping cart and will need to fill in the required details for the delivery and receipt of your goods. Failure to fill in these fields will mean we will be unable to fulfill your order after payment is received.

Payments
All sales must be pre paid in advanced to reserve the goods requested. The accepted payment methods are:
Paypal for Credit cards - Switch, Delta, Visa and Mastercard
UK Postal Orders - payable to Mystic Familiar
UK Cheque in £ s Stirling - payable to Mystic Familiar
All transactions must have your full postal address accompanying any information (i.e. on the reverse of cheque) for both authorisation and in order to post you your receipts and goods.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Once payment is received in full we will endeavour to ship as soon as possible.

Credit Card Security
All online transactions are processed through the Paypal secure server and are subject to their security system

How do I pay and how much will postage and packing cost?
Shopping with the Mystic Familiar MysticShop couldn’t be similar and there are no hidden charges. All items are sent by first class mail, registered post is available on request at a higher charge to the customer. The postage is valued by standard UK postal weight along with a small packaging fee. The shopping cart will calculate the weight of your goods as you place each item in your basket. Once you have finished your selection press the check out button on the top right of your screen You will then be requested to fill out the send and receipt fields once you have completed these, press proceed at the bottom of your screen.
You will be taken to your completed order where you will be able to view the postage sum along with your purchase total and the final amount due for payment. Check that your send and receipt details are correct, if you need to amend anything just press back, then you can proceed to pay by Paypal or by cheque or postal order.

Not in Stock!
If there is a must have product you desire that is not in stock or available in the Shop then please let us know and we will order it for you or try to source it. contact us

Refunds
If you are not completely satisfied with any products that you’ve purchased we’d be happy to give you a full refund for the goods*
Postage costs will not be included in any refund given as this website does not have its own delivery service and relies upon the services of independent external companies. Any fees incurred via any transaction will not be refunded i.e. Paypal fees, bank charges ect.

You must notify the Mystic Familiar Mystic Shop within three days of acceptance of delivery about the reason why the goods are no longer required or the fault . This would need to be made in writing (email or post) in order to keep on file. Goods must be unused, unsoiled and of merchantable quality returned in suitable packaging to protect it against damage during transit back to us. A replacement or refund will be given if the goods returned fulfil the above criteria. If proof of purchase cannot be provided an exchange, or credit note will be given.

Returns Policy
Faulty or damaged goods and products must be reported to us within three days of receipt. Faulty or damaged goods and products may be returned subject to obtaining prior written consent from Mystic Familiar.com. Only Authorised Returns are accepted. All goods are sold on a 'firm sale only' basis.

Refund Exclusions
Tarot Decks, Divination Cards, Tarot Book Sets Divination Sets and all packaged cards can only be returned if the inner cellophane wrapping is unbroken . Decks that have been handled will not be refunded as they cannot be resold. Please view the images provided on the site before purchasing items of this nature
Personalised or specially sourced items are excluded from this refund policy unless the errors incurred have been caused by us in which case a refund will be given or an alternative / replacement given Please note that for hygiene reasons: Earrings cannot be returned under any circumstances.
Any instance that does not fulfil the criteria above. This does not affect your statutory rights.
*subject the terms stated above.

Acceptance of Order
Your order becomes binding on us and you as soon as we have accepted it and payment has been received. All orders that we accept are subject to availability and you will be contacted if items are unavailable or subject to variation. Items will be refunded in full if no longer required unless;
1. They are especially sourced for you from overseas and less than 5 days notice is given of the cancellation
2. Goods are personalised to your specification and therefore cannot be resold

Delivery
Delivery charges are charged along with each item, and are priced for delivery with in the UK
All other locations - at cost dependent upon weight and location - a quote will be given prior to your items being dispatched and you will be notified of the exact cost before the order is confirmed. This may take a couple of days to source as items have to be sent to external delivery companies for exact postage quotes.

All deliveries will be delivered within 28 days unless otherwise stated when ordering . This does not apply to orders being sourced from overseas or any personalised items which may take 6-8 weeks. You will always be notified of additional delays to your order as soon as it is known by the Mystic Shop.
Any estimated delivery times cannot be guaranteed as the Mystic Familiar Mystic Shop relies wholly upon the delivery services of external delivery companies.
A different daytime delivery address can be used for delivery purposes only and this must be clearly stated when ordering. The postage cost for this depends upon the exact location of delivery (UK or overseas) see above.

Delivery Schedule
Delivery times vary according to location and service used. Following receipt of cleared funds, in stock items will be dispatch Monday to Friday. Dispatch in the UK by First class sign for so usually arrives one two working days after payment. International mail is sent by Air Mail and usually arrives between 5 and 10 working days after dispatch, although delays out with this can be caused by destination countries customs. We will contact you if there is any delay and will normally ship within seven working days.

Loss of Items
Mystic Familiar Mystic Shop does not accept responsibility for items once posted. At Mystic Familiar we acquire proof of postage for all items posted via Royal Mail. Due to the procedure for an item that has not arrived with the Royal Mail postal system we must wait 3 weeks after the item was posted before the Post Office will commence a search for the item. They will contact you personally about this mater some time after the 3 week period is over, this procedure can take weeks for them to complete. Mystic Familiar is not responsible for the loss or damage of items by the post office. If items are lost or damaged unfortunately the matter will not be resolved until the Post office have carried out a full search and investigation into this matter. Only if the post office pays compensation to Mystic Familiar will we be able to offer a replacement or refund (at the discretion of the Mystic Shop) any items lost or damaged by the postal system. Obviously Mystic Familiar cannot offer refunds on postal costs of lost or damaged items.

Your Responsibility with Esoteric or Specialists Items
Mystic Familiar Mystic Shop products are sold, especially of an esoteric or specialist nature, additional advice and recommended books or materials on the subject may be given. The company takes no responsibility or is in any way liable for the misuse and outcome of any products sold and the advice given is done so in good faith.

Guarantee We aim to provide you with a pleasurable shopping experience.
Please read this carefully.
This site is hosted in the UK and complies with and is subject to English law. By entering this web site your become a site user and in this you are agreeing that your use shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England, shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms.
For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.
If you have any comments or questions, please contact us.


Privacy Policy
Mystic Familiar.com. does not reveal buyers information to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Manage and improve the site and service
c. Only reveal information to third-parties for the delivery purposes of your purchases.
d. To the appropriate authorities if required i.e police, courts ect


Please view our Terms & Conditions.

Mystic Shop— The Mystic Familiar on line shop for Psychic, Spiritual, Metaphysical, New Age and Occult gifts, books & products.

Thank you for selecting Mystic Familiar Mystic Shop
It’s been a pleasure helping you and we hope to do so again in the future.

Reaching Us
If you need to reach us, please contact us by eamil here


April 2013: The above details may be subject to alteration or change. Please email just prior to purchase for any updates or any queries not covered above.

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